What are your support hours?
Our standard support hours are Monday to Friday, 9:00am to 4:00pm AEST. After-hours assistance may be available by prior arrangement for critical business requirements.
Do you provide Managed IT Services in Sydney?
Yes. IT STAR provides Managed IT Services for Sydney businesses, with remote support available for businesses across Australia. We help manage users, devices, servers, Microsoft 365, security, backups and business technology systems.
Can better IT systems improve business productivity?
Yes. Faster, more reliable systems can reduce wasted time, improve staff productivity and help your team focus on customers, projects and business growth instead of technology problems.
Do you provide Microsoft 365 services in Sydney?
Yes. We provide Microsoft 365 services including setup, migration, administration, email configuration, security, licensing and ongoing support for Australian businesses.
Can you migrate our servers, email, or business data?
Yes. We regularly perform server migrations, Microsoft 365 migrations, email migrations, website transfers, database migrations and cloud platform transitions.
Do you provide cyber security services for businesses?
Yes. Our cyber security services include vulnerability assessments, firewall management, security monitoring, endpoint protection, email security and incident response assistance.
Do you offer backup and disaster recovery services?
Yes. We design and manage backup systems, disaster recovery planning and business continuity solutions to help reduce downtime and protect business data.
Do you design websites?
No. IT STAR focuses on website development rather than graphic design. We can build, maintain, migrate and support websites, but clients should provide their own design, branding or design specifications.
Can you provide custom software development?
Yes. We build custom software, web applications, workflow automation platforms and AI-powered business solutions tailored to your requirements.
Do you provide iPhone and Android app development?
Yes. We develop iPhone, Android and cross-platform mobile applications for businesses, startups and organisations that need custom mobile solutions.
Do you provide business email hosting and email management?
Yes. We provide IT STAR hosted email solutions as well as Microsoft 365, business email migration, spam protection and ongoing email management services.
Can you take over IT support from another provider?
Yes. IT STAR can take over existing IT environments from another provider. We can review your systems, document your infrastructure, manage the transition process and provide ongoing support with minimal disruption to your business operations.
Can I access my Remote Desktop while travelling or working overseas?
Yes. We configure secure remote access solutions including VPN, Remote Desktop Server environments, cloud platforms and remote access technologies so you can connect to your office computer, server or business applications from virtually anywhere.
Can you support businesses that already have an internal IT team?
Yes. We frequently work alongside internal IT teams by providing specialist expertise, project assistance, escalation support and additional technical resources when required.
Can IT STAR support both Windows and Linux servers?
Yes. We provide management, monitoring, maintenance and troubleshooting services for both Windows Server and Linux server environments across physical, virtual and cloud infrastructure.
Why do long-term customers choose IT STAR?
Many customers stay with IT STAR because we provide honest advice, respond promptly and deliver reliable IT solutions that keep their business running. Our focus is long-term support, not selling technology businesses do not need.
